atotoLegal Notice

We do not offer our services in jurisdictions where online wagering is prohibited. Our atoto platform operates only where local law permits gaming and sports betting. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction before they open an account or deposit funds.

This legal notice sets out the boundaries of our service area, your eligibility to use atoto, and our commitments regarding data protection and dispute resolution. We maintain these boundaries consistently across all regions, including players in Jakarta, Surabaya, Bandung, and Medan. If you are unsure whether atoto is available in your location, contact our support team through the app before you proceed.

By accessing atoto, you confirm that you have read this notice and that you comply with all applicable laws in your jurisdiction.

Service Availability and Jurisdiction Restrictions on atoto

Our atoto platform is available only in jurisdictions where the applicable law permits online gaming, sports betting, and live-dealer games. We do not operate in jurisdictions where such services are prohibited, restricted, or require a local license we do not hold. We maintain a list of supported regions and update it as local regulations change.

If you attempt to access atoto from a prohibited jurisdiction, we may block your access or close your account. We use geolocation technology and account verification data to identify your location. If we detect access from a prohibited jurisdiction, we notify you and may restrict your account pending review. We are not responsible for access from prohibited jurisdictions, and we do not process withdrawals from accounts opened in violation of this policy.

Your responsibility: You are solely responsible for verifying that your jurisdiction permits access to atoto before you open an account. We provide information about our service area, but we cannot provide legal advice about your specific location. If you are uncertain, consult local legal resources or contact our support team. We do not accept liability for access from jurisdictions where our service is not permitted.

Supported jurisdiction

A region where local law permits online gaming and where atoto holds the necessary regulatory approval to operate.

Prohibited jurisdiction

A region where online wagering is banned, restricted, or requires a license atoto does not hold.

Geolocation

Technology we use to identify your location based on your IP address and device data during login.

Account eligibility: To open an account on atoto, you must be of legal age to gamble in your jurisdiction. Most jurisdictions set this age at 18 or older. We verify your age during the KYC process by checking your government-issued ID. If we discover that you are underage, we close your account immediately and return any balance to your payment method.

You may hold only one account on atoto. If we discover duplicate accounts under your name or linked to your identity, we close all but one and flag the activity for review. We do not process withdrawals from duplicate accounts.

Our atoto Data Protection and Legal Commitments

Data protection: We collect personal information during account registration and KYC verification—including your name, date of birth, address, phone number, and government ID details. We use this information to verify your identity, comply with local financial regulations, and prevent fraud. We encrypt all personal data on our servers and do not share it with third parties except as required by law or to process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

We retain your account data for as long as your account is active. If you close your account, we retain records for the period required by local law—typically five to seven years—to comply with financial reporting and anti-money-laundering regulations. After that period, we delete or anonymize your data. You have the right to request a copy of your personal data or to request deletion, subject to legal retention requirements. Contact our support team through the atoto app to make such requests.

Dispute resolution: If you have a legal concern or dispute regarding atoto, contact our support team through the app. We investigate all complaints within five business days and notify you of our findings. If you disagree with our resolution, you may escalate to our management team for a second review. We maintain records of all disputes and resolutions.

Regulatory compliance: We comply with all applicable financial regulations in jurisdictions where we operate. This includes anti-money-laundering (AML) requirements, know-your-customer (KYC) verification, and reporting obligations. We may freeze or close accounts if we detect activity that violates these regulations or our terms. We do not process withdrawals from accounts under investigation for compliance violations.

Changes to this notice: We may update this legal notice at any time. We notify all active users of material changes via email and in-app notification. Your continued use of atoto after we post updates means you accept the new terms. If you do not agree to changes, you may close your account.

Contact for legal inquiries: If you have legal questions about atoto or this notice, contact our support team through the app. We respond to legal inquiries during business hours. For formal legal notices or regulatory inquiries, you may also reach us through the contact information provided in our About us page.